Privacy

Last Updated: 25/05/2025

This Privacy Policy describes how Historyteller collects, uses, and shares personal information of users of our website, historytellertours.com

1. Information We Collect

We may collect the following types of personal information from you:

  • Information You Provide Directly:
    • Contact Information: When you contact us through our website (e.g., via contact forms), we may collect your name, email address, phone number, and any other information you provide in your message.  
    • Booking Information: If you book a tour through our website, we may collect your name, email address, phone number, billing information, tour preferences, and any other information necessary to process your booking.
    • Account Information: If you create an account on our website, we may collect your username, password, and other profile information.
    • Communications: Records of your correspondence with us.
    • Feedback and Reviews: If you provide feedback or reviews about our services, we collect the content of your review, which may include text, ratings, images, and videos, along with your name or chosen display name.
  • Information We Collect Automatically:
    • Log Data: Our servers automatically record information (“Log Data”) created by your use of the Website. This may include your IP address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.  
    • Device Information: We may collect information about the device you use to access the Website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.  
    • Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect information about your browsing activities on our Website. This helps us analyze website traffic, personalize your experience, and improve our services. You can control cookies through your browser settings.  

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To process and manage your tour bookings.
  • To personalize your experience on our Website.
  • To send you important notices and updates about our services.
  • To send you promotional materials and marketing communications (where permitted by law and with your consent, if required). You can opt-out of receiving these communications at any time.
  • To analyze website usage and trends to improve our Website and services.
  • To detect, prevent, and address technical issues, security breaches, or fraud.
  • To comply with legal obligations.  
  • To publish and display your feedback and reviews, including any submitted images or videos, on our Website and other promotional channels (e.g., social media, marketing materials), as permitted by our Terms and Conditions.
  • To improve our tours and services based on your feedback.

3. Sharing Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: We may engage third-party service providers to assist us in operating our Website, processing payments, sending emails, analyzing data, and providing other services. These service providers are contractually obligated to protect your information.  
  • Tour Guides: If you book a tour through our Website, we may share necessary information (such as your name and contact details) with the tour guides who will be providing the service.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal process (e.g., a subpoena or court order).  
  • Protection of Rights: We may disclose your personal information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
  • Public Display of Reviews: When you submit a review, your chosen display name (or real name if you opt for it) and the content of your review (including text, images, and videos) may be publicly displayed on our Website and potentially on our social media and other marketing materials, as described in our Terms and Conditions.

4. Your Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:  

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request that we correct any inaccurate or incomplete personal information.  
  • Deletion: The right to request that we delete your personal information.  
  • Objection to Processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Restriction of Processing: The right to request that we restrict the processing of your personal information.
  • Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.  
  • Right to Lodge a Complaint: The right to lodge a complaint with a supervisory authority in your country.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.  

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law.  

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.  

7. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit.  

8. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.  

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.  

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]