{"id":13,"date":"2025-04-07T18:40:11","date_gmt":"2025-04-07T18:40:11","guid":{"rendered":"https:\/\/ndo.qbg.mybluehost.me\/?page_id=13"},"modified":"2026-04-20T23:05:06","modified_gmt":"2026-04-20T23:05:06","slug":"refund","status":"publish","type":"page","link":"https:\/\/historytellertours.com\/pt\/refund\/","title":{"rendered":"Reembolsos"},"content":{"rendered":"<p class=\"\"><strong>\u00daltima Atualiza\u00e7\u00e3o:<\/strong> 25\/05\/2025<\/p>\n\n\n\n<p class=\"\">No <strong>Historyteller<\/strong>, entendemos que os planos podem sofrer altera\u00e7\u00f5es. A nossa pol\u00edtica de reembolso foi elaborada para ser justa tanto para os nossos clientes como para os nossos operadores tur\u00edsticos. Leia atentamente a seguinte pol\u00edtica de reembolso.<\/p>\n\n\n\n<p class=\"\"><strong>Full Refund for Cancellations made 12 hours before the tour:<\/strong> Pode cancelar a sua excurs\u00e3o reservada at\u00e9 <strong>12 hours<\/strong> antes da hora marcada para o in\u00edcio da sua visita e receba um <strong>reembolso total<\/strong> do pre\u00e7o da Visita.<\/p>\n\n\n\n<p class=\"\"><strong>Cancellations within 12 hours or no-shows:<\/strong> Unfortunately, cancellations made within 12 hours of the tour&#8217;s scheduled start time or failure to show up for the tour will not be eligible for a refund. This is due to the costs already incurred in preparing for your visit.<\/p>\n\n\n\n<p class=\"\"><strong>Modifica\u00e7\u00f5es ou cancelamentos de passeios por n\u00f3s:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Modifica\u00e7\u00f5es:<\/strong> Reservamo-nos o direito de fazer pequenas altera\u00e7\u00f5es nos itiner\u00e1rios, inclus\u00f5es ou hor\u00e1rios dos passeios devido a circunst\u00e2ncias imprevistas (por exemplo, clima, quest\u00f5es de seguran\u00e7a, eventos locais). Nesses casos, ser\u00e1 informado o mais rapidamente poss\u00edvel.<\/li>\n\n\n\n<li class=\"\"><strong>Cancelamentos:<\/strong> Se tivermos de cancelar um passeio por motivos que estejam sob o nosso controlo, poder\u00e1 escolher entre um reembolso total ou a op\u00e7\u00e3o de remarcar a sua visita para uma data futura (sujeito a disponibilidade).<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>Tempo de processamento do reembolso:<\/strong> Ap\u00f3s a aprova\u00e7\u00e3o do reembolso, aguarde um prazo de processamento razo\u00e1vel para que os fundos sejam creditados de volta no seu m\u00e9todo de pagamento original. Este prazo pode variar dependendo do seu fornecedor de pagamento. <\/p>\n\n\n\n<p class=\"\"><strong>Como solicitar um cancelamento e reembolso:<\/strong> Para cancelar a sua reserva e solicitar um reembolso (se eleg\u00edvel), notifique-nos por escrito (por e-mail para <strong>bookings@historytellertours.com<\/strong> or WhatsApp) at least 12 hours before your scheduled tour start time. Please include your booking reference number and the details of your cancellation request.<\/p>\n\n\n\n<p class=\"\">Ao reservar uma Visita no <strong>Historyteller<\/strong>, reconhece que leu e compreendeu a nossa pol\u00edtica de reembolso em <strong>historytellertours.com<\/strong>. If you have any questions, please don&#8217;t hesitate to contact us.<\/p>\n\n\n\n<p class=\"\"><strong>Notas importantes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">The ability to receive a full refund is contingent upon your cancellation being received at least 12 hours before the scheduled tour start time.<\/li>\n\n\n\n<li class=\"\">If you haven\u2019t received a refund yet, first check your bank account again. Then contact your credit card company. There is often some processing time before a refund is posted. If you\u2019ve done all of this and you still have not received your refund yet, don&#8217;t hesitate to get in touch with us at <strong>bookings@historytellertours.com<\/strong> or via WhatsApp.<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: 25\/05\/2025 At Historyteller, we understand that plans can change. Our refund policy is designed to be fair to both our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/historytellertours.com\/pt\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/historytellertours.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/historytellertours.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/historytellertours.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/historytellertours.com\/pt\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":6,"href":"https:\/\/historytellertours.com\/pt\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1959,"href":"https:\/\/historytellertours.com\/pt\/wp-json\/wp\/v2\/pages\/13\/revisions\/1959"}],"wp:attachment":[{"href":"https:\/\/historytellertours.com\/pt\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}